The Things You Wonder, a note from us to you

Our cave rooms are carved directly into natural tufa (tuff) rock, a soft volcanic stone unique to Cappadocia. This means the walls, ceiling, and floor are solid rock, maintaining a naturally stable temperature of around 18–22°C year-round — cool in summer, warm in winter. Each room is individually shaped by the rock itself, making it completely unique. Despite their ancient origins, all rooms are equipped with modern amenities such as air conditioning, private bathrooms, and high-speed Wi-Fi.

— the Zumrutu Anka Cave team

Check-in is from 14:00 (2:00 PM) and check-out is until 12:00 (12:00 PM). If you arrive earlier or need a late check-out, please let us know in advance — we will do our best to accommodate you subject to availability. Luggage storage is always available at no charge.

— the Zumrutu Anka Cave team

Yes, a rich traditional Turkish open buffet breakfast is included in all room rates and served every morning between 07:30 and 10:30 on our panoramic terrace. The spread features local Cappadocian cheeses, freshly baked breads, homemade jams, olives, eggs cooked to order, seasonal fruits, honey, and traditional pastries (börek). It is a meal designed to fuel a full day of exploration.

— the Zumrutu Anka Cave team

Absolutely! Hot air balloon flights over the fairy chimneys of Cappadocia are one of the most iconic experiences in Turkey, and we work with licensed, reputable balloon operators to arrange flights for our guests. Flights typically depart at sunrise (around 05:30–06:00) and last approximately 1 to 1.5 hours. We strongly recommend booking as early as possible, especially during peak season (April–June and September–November), as spots fill up quickly. Please ask our front desk at check-in and we will handle all the details.

— the Zumrutu Anka Cave team

The nearest airports are Nevşehir Kapadokya Airport (NAV), approximately 45 km away, and Kayseri Erkilet Airport (ASR), approximately 75 km away. We offer a paid private airport transfer service from both airports — please contact us at least 24 hours before your arrival with your flight details so we can arrange this for you. Alternatively, shuttle buses (Havaş or Süha Tur) and taxis are also available from both airports to Ürgüp town centre.

— the Zumrutu Anka Cave team

Yes, high-speed complimentary Wi-Fi is available in all guest rooms, common areas, and the terrace. We understand that staying connected is important even on holiday. The Wi-Fi password is provided at check-in. Please note that due to the nature of cave architecture (thick stone walls), signal strength may vary slightly between rooms — our reception team is always happy to assist if needed.

— the Zumrutu Anka Cave team

Yes, all our cave rooms are fully equipped with private en-suite bathrooms, air conditioning, flat-screen TV, minibar, electric kettle, in-room safe, and free toiletries. Select suites additionally feature a private jacuzzi or hot tub, a fireplace, and a private terrace. All modern comforts are seamlessly integrated into the authentic cave setting so you enjoy both tradition and luxury.

— the Zumrutu Anka Cave team

Absolutely. Ürgüp and Cappadocia are considered one of the most romantic destinations in the world, and our cave hotel is perfectly suited for couples. We offer special honeymoon and anniversary packages that may include rose petal decoration, a bottle of local Cappadocian wine, private candlelit dinner arrangements, and couples' spa treatments. Please inform us of the occasion at the time of booking and our team will personalise your stay.

— the Zumrutu Anka Cave team

Our concierge team can arrange a wide variety of tours and experiences, including: hot air balloon flights at sunrise, guided walking tours of Göreme Open Air Museum, ATV and jeep safari tours through the valleys, horse riding in the fairy chimney landscapes, underground city visits (Derinkuyu, Kaymaklı), pottery workshops in Avanos, Turkish night shows with folk dances, and local wine-tasting sessions at Cappadocian wineries. Just ask at reception and we will tailor an itinerary to your interests and duration of stay.

— the Zumrutu Anka Cave team

Yes, we offer free private car parking for guests staying at the hotel. The parking area is located directly adjacent to the property. Please note that due to the narrow, winding streets typical of Ürgüp's historic town centre, we recommend reaching the hotel by following our arrival guide (shared upon booking confirmation) or calling our front desk for guidance as you approach.

— the Zumrutu Anka Cave team

Unfortunately, we do not accommodate pets inside the hotel rooms to ensure the comfort of all our guests. We apologise for any inconvenience this may cause. If you are planning to travel with a pet, please contact us before booking and we will be happy to recommend nearby pet-friendly accommodation options in Ürgüp.

— the Zumrutu Anka Cave team

Cappadocia is beautiful year-round, but the most popular seasons are spring (April–June) and autumn (September–November), when temperatures are mild (15–25°C), skies are clear, and hot air balloon flights operate most reliably. Summer (July–August) is hot and very busy. Winter (December–February) offers a magical, often snow-dusted landscape and far fewer tourists, though some balloon flights may be cancelled due to wind. We recommend spring and autumn for the ideal balance of weather, scenery, and availability.

— the Zumrutu Anka Cave team

Yes, we have an authentic Turkish hammam (steam bath) and a spa area offering traditional and modern wellness treatments, including scrub and foam massage, aromatherapy, and hot stone therapy. These services are available to hotel guests and can be booked at the front desk or in advance when making your room reservation. We also offer couple's hammam sessions, which are especially popular among honeymooners.

— the Zumrutu Anka Cave team

Yes! Cappadocia is one of Turkey's oldest and most respected wine regions, producing unique wines from indigenous grape varieties such as Emir (white) and Kalecik Karası (red), grown in the volcanic soils of Nevşehir. Our hotel bar and restaurant stock a carefully curated selection of local wines. We can also arrange guided wine-tasting tours at nearby vineyards and cellars in and around Ürgüp — simply ask at reception.

— the Zumrutu Anka Cave team

Our standard cancellation policy allows free cancellation up to 72 hours (3 days) before your arrival date. Cancellations made within 72 hours of arrival will be charged one night's accommodation fee. No-shows will be charged the full booking amount. During peak periods (public holidays, festival seasons), specific terms may apply — these will be clearly stated at the time of booking. We strongly recommend travel insurance for peace of mind.

— the Zumrutu Anka Cave team

We accept all major credit and debit cards (Visa, Mastercard, American Express), cash in Turkish Lira (TRY), Euros (EUR), and US Dollars (USD). Contactless payments are also accepted. Bank transfers can be arranged for advance payments on request. Please note that some on-site services (spa, tours, wine) may require separate payment at time of use.

— the Zumrutu Anka Cave team

Our cave rooms vary in size — some are quite spacious with high vaulted ceilings, while others are more intimate and cosy. Guests with claustrophobia typically find our larger suites comfortable, but we recommend letting us know when booking so we can assign you the most appropriate room. Regarding mobility, please be aware that the hotel is built into a hillside and some areas involve stairs and uneven stone surfaces. We have rooms closer to the entrance that are more accessible. Please contact us in advance and we will make every effort to ensure your comfort.

— the Zumrutu Anka Cave team

Ürgüp is an excellent base for exploring Cappadocia. Within easy reach are: Göreme Open Air Museum (UNESCO World Heritage Site, ~8 km), Uçhisar Castle and panoramic viewpoint (~10 km), Devrent and Pasabağ Fairy Chimney valleys (~12 km), Zelve Open Air Museum (~13 km), Derinkuyu and Kaymaklı underground cities (~30 km), the Red, Rose, and Pigeon Valleys (ideal for hiking and sunset views), and the historic Ürgüp town centre with its wine cellars, bazaars, and local restaurants — all walkable from the hotel.

— the Zumrutu Anka Cave team

Yes, families with children are warmly welcome. We offer family rooms and interconnecting room options to ensure everyone has enough space. Children under 6 years old stay free of charge when using existing bedding. We can arrange cots for infants on request. However, please be aware that the hotel's hillside setting and stone staircases require adult supervision of young children at all times. Our staff is always on hand to assist families.

— the Zumrutu Anka Cave team

Yes, our on-site restaurant serves both traditional Cappadocian and wider Turkish cuisine in an authentic cave dining setting carved into the rock. We offer breakfast, lunch, and dinner, as well as à la carte options. Our rooftop terrace also serves light snacks, local wines, and beverages with spectacular views over the Ürgüp landscape. Room service is available during restaurant hours. We are happy to accommodate vegetarian, vegan, and common dietary requirements — please inform us at the time of booking.

— the Zumrutu Anka Cave team